This was the second disappointment, even Dell pays to ship their laptops to them when they have an issue related to something breaking that's covered under warranty. So I called MSI and they would not RMA the hard drive and instead I had to send the entire laptop back to them, at MY cost and with MY shipping materials. But, hardware isn't perfect and defects happen. I reformatted the drives and set it up in a non raid format and shortly after had another failure and was able to determine the bad hard drive causing the failures again, on a brand new laptop. I purchased a new MSI Titan laptop (with the rtx4090) for over $5,000, shortly after using it the raid failed and the laptop became useless as with the raid0, the setup the laptop is sold in, any raid failure is a complete failure of the computer to start. However, this recent laptop is just poorly built. Edit: I will note, that both of my prior two laptops worked great and I even still have the 2nd gen one which I gave to my wife. Will not be a 4th gen customer after this. I have had some horrible customer support, but nothing rivaling this. However, because I had bought the laptop from a 3rd party, and they had bought the laptop prior, the limited warranty did not apply, and it would have needed to be fixed out of pocket. I attempted to have this fixed under the warranty since, at the time, it would still have been covered under the limited 1 year. However, then entire keys on the laptop's keyboard starting to go out. Last July, I experienced a few keys that had broken off, which was not a big deal, but was annoying enough having to pay to replace (since it would take much longer to have it fixed via sending to MSI). I got a lemon GS66 roughly two years prior. If you're selected, the next step in the application process is a background check.I am a 3rd generation MSI laptop owner and will never buy from them again.
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